Job Description

Work Arrangement: Requisition Number: 268215 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: DUHS CLINICAL LABS Date: Mar 26, 2026 At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke University Health System Clinical Laboratories Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health patients by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.
Job Summary Support the clinical and anatomic pathology laboratories on a daily basis with a wide variety of functions and regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Tasks are typically diverse and advanced. Duties and responsibilities for this position classification are specified by the medical director are as follows.
Hours: 7:00 am -3:30 pm Monday- Friday
Work Performed

• Transcribe dictation and edit DRAGON for pathologist assistants and pathologists in an accurate and timely manner.
• Manage slide, block, immune and recut requests
• Handle and prepare pathology billing
• Prepare Pathology and Surgical QI reports
• Manage pathology on call schedule
• Manage offsite archiving
• Scanning and uploading of manual requisitions and outside facility pathology reports into EPIC
• Preparation of employee folders
• Assist with organization of safety committee documents
• Complete payroll edits and paper exception forms (to include deviation sheets) in a detailed and timely manner
• Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested.
• Coordinate special projects.
• Plays a key role in laboratory WC committees (lab week, employee of the quarter)
• Support department events by assisting in making event arrangements i.e. catering
• Develop advanced presentation materials.
• Respond to all customer inquiries and matters in a professional and positive manner incorporating the Duke values into all interactions
• Prioritize and resolve inquiries (phone, e-mail, in person).
• Prepare copies, scans, laminating and faxing as needed.
• Prepare FedEx packages for send out.
• Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements (pathologists).
• Pick up, sort and distribute laboratory mail.
• Collect, compile and analyze moderately complex data and information.
• Manage and order office supplies for the laboratory.
• Manage conference room bookings
• Submit reimbursements online as required
• Floral arrangements
• Perform administrative tasks for the lab manager and supervisory staff
• Maintain electronic employee lockers in SoftTech to house employee required documents
• Handle miscellaneous staff requests.
• Perform other related duties incidental to the work described herein.
• Model positive behavior that encourages a work culture supportive of the Duke University Health System Behavioral Values.
• Demonstrate strong written and verbal communications skills necessary to facilitate positive interactions with co-workers, patients (and patient families), lab leadership and all laboratory customers.
• Maintain a positive and professional attitude during stressful situations and periods of issues resolution.
• Adhere to all DUHS and departmental policies and procedures.

Knowledge, Skills and Abilities Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals.
Level Characteristics N/A
Minimum Qualifications
Education High school education or equivalent.
Experience Two years of administrative support experience of increasing variety and/or complexity
Degrees, Licensures, Certifications N/A


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Job Tags

Temporary work, Work at office, Monday to Friday

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