Call Center Representative Job at Luxury Bath Technologies, Falmouth, VA

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  • Luxury Bath Technologies
  • Falmouth, VA

Job Description

Call Center Representative

Company: Luxury Bath of Richmond
Location: Fredericksburg, VA
Job Type: Full-Time 
Compensation: Competitive hourly pay + bonus opportunities

Job Description

Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.

Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.

General Purpose

Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns.

Responsibilities

  • Deliver scripted pitches to homeowners
  • Adjust scripts to meet the needs of individual customers
  • Handle homeowner questions and overcome objections
  • Collect and verify homeowner information (name, address, phone number, etc.)
  • Schedule appointments over the phone
  • Input appointment details into the system accurately
  • Record important details from conversations
  • Confirm appointments set by canvassers or sales representatives
  • Schedule appointments for in-home consultations
  • Conduct quality control calls
  • Answer inbound calls from homeowners responding to ads
  • Follow up with homeowners after initial contact
  • Maintain and update lead information and reports

Qualifications

  • Strong communication and customer service skills
  • Knowledge of sales and marketing principles is a plus
  • Experience in telemarketing, call center, sales, or promotions preferred
  • Basic computer skills and ability to learn CRM systems
  • Positive attitude and ability to work in a fast-paced environment
  • Product knowledge will be provided through training

Why Join Luxury Bath of Richmond?

  • Growing company with strong industry reputation
  • Opportunity to earn hourly pay plus bonuses
  • Supportive team environment
  • Opportunity for advancement

Job Tags

Hourly pay, Full time

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