Job Description

Client Authorization Coordinator (CAC)

Aveanna Healthcare  is a leading national provider of home health services to medically fragile children and adults. Our mission is to revolutionize the way homecare is delivered, one patient at a time. Our therapy team consists of therapists, therapy assistants, and operational and clinical support staff.    

The Client Authorization Coordinator (CAC) is a position focusing on best business practices to ensure the office not only meets, but surpasses financial goals that are set. The CAC is responsible for the management of the authorization process and ensuring our patients and therapists do not have any administrative obstacles to overcome in Aveanna’s effort to revolutionize how care is delivered, one patient at a time.    

Schedule: Monday – Friday 

Location: Richmond, VA - In Office Role

Compensation: $17.00-19.00 hourly

What our Operational Leaders find, working at Aveanna:       

• Compassion and Purpose- Help our families and nurses reach their full potential    
• Community and Connection- Build long lasting relationships within your community   
• Appreciation and Teamwork- We recognize and reward both individual and team success   
• Growth and Inclusion- Career and Skillset Advancement Opportunities      

• Excitement and Happiness- A place to call HOME      

Benefits*:

• Health, Dental, Vision, and Company-paid Life Insurance       
• Paid Holidays, Paid Vacation Days, Paid Sick Days*      
• Fun Day and Inclusion Day      

• Monthly Cell Phone Stipend and Bonus Potential   
• Mileage reimbursement      
• 401(k) Savings Plan with Employer Matching       
• Employee Stock Purchase Plan with Employee Discount       
• Tuition Discounts and Reimbursement Program (conditions apply)      

• Nationwide Footprint w/advancement opportunities      
• Awards and Recognition Program       
• Employee Relief Fund       
• Structured new hire orientation and monthly CSS connection calls   
• Employee Resource Groups   

Position Responsibilities:

• Tracks and Submits Clinical Documentation, Evaluations, Re-Evaluations and Physician Orders to their respective signing physician.  
• Tracks and Submits discharge orders.  

• Tracks and Submits all necessary information to the patient’s insurance company.  
• Communicates to all appropriate staff when orders/authorizations received.  
• Adheres to GLS SOPs for orders and authorizations.  
• Conducts initial insurance verification to ensure referral has the appropriate funding source.  
• Communicates all therapy referrals to Therapy CSC after conducting initial insurance verification.  

• Notifies appropriate supervisor when therapy orders are outside of acceptable collection time.  
• Documents and ensures accurate information within Aveanna-based software the status of Evaluation and Treatment orders, TP-1, TP-2, Plan of Care, and Authorizations.  
• Communicates and coordinates with appropriate departments when necessary paperwork is needed from respective physician’s offices.  
• The CAC handles additional or necessary job duties as needed   

Client Authorization Coordinator Qualifications:

• College degree preferred.  
• Ability to demonstrate leadership capabilities with aptitude to manage and place multi-disciplined health care staff.  
• Public relations ability, interpersonal skill, professional telephone manner.  

• Organized, flexible, attention to detail.  
• Knowledge of health care preferred.  
• Business decorum and appearance.  
• Supportive of team concept.   
• 6 months of data entry and customer service experience OR 1 year of previous work with insurance

*Benefit eligibility is dependent on employment status

Aveanna Healthcare is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Visit  to see more about our opportunities.   

CCPA Notice for Job Applicants, Contractors, and Employees Residing in California 

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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