Contact Center Customer Service Representative Job at HayCo Direct, Arkansas

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  • HayCo Direct
  • Arkansas

Job Description

This is a remote position.

Contact Center Customer Service Representative

Company: HayCo Direct

About Us

HayCo Direct is a family farm based in Northeast Nebraska, proudly operating since 1888. Our unique climate and fertile soil allow us to produce premium alfalfa and grass hay for a wide range of uses—from dairy and beef to horse and specialty livestock. Our mission is simple: grow, package, and deliver the highest grade of hay possible.

Position Overview

We are seeking a Contact Center Customer Service Representative to provide exceptional support to our customers. This role involves handling inquiries, processing orders, and ensuring a seamless customer experience.

Responsibilities

  • Handle inbound and outbound calls, emails, and chats

  • Assist customers with product selection and order placement

  • Resolve customer issues and provide timely follow-up

  • Maintain accurate customer records

  • Collaborate with sales and logistics teams

Requirements

Qualifications

  • Previous customer service or call center experience preferred

  • Strong communication and problem-solving skills

  • Basic computer proficiency (CRM systems a plus)

  • Ability to work independently

Work Schedule

  • Monday–Friday

  • Occasional weekends during peak seasons

Benefits

Salary & Benefits

  • $17 – $21/hr  

  • Remote flexibility

  • Paid training

  • Performance bonuses

  • Growth opportunities

  • Supportive team environment

Why Join HayCo Direct?

Join a company with over a century of excellence in agriculture and play a key role in supporting customers nationwide.

Equal Opportunity Employer

HayCo Direct is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace



Job Tags

Full time, Monday to Friday

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