Job Description

Medical Front Office Specialist/ Surgery Scheduler Tampa

Join our team at Tampa Childrens Eye Clinic and Surgery a Division of Florida Pediatric Associates and play a key role in delivering compassionate high quality careto our this position you will support healthcare providers contribute to a positive patient experience and be part of a collaborative patient-focused teamdedicated to making every visit meaningful.

Position Summary:

The Front Office Specialist serves as the first point of contact for patients delivering excellent customer service while managing scheduling patient registration insurance verification and payment collection. The Front Office Specialist supports both patients and clinical staff by maintaining accurate records coordinating communication and ensuring a smooth and positive patient experience from check-in through check-out while adhering to all compliance and confidentiality standards.

Education and Training

• High School Diploma or GED

Experience

• Two years of experience working at the front desk of a medical front office or similar role.
• Experience with surgery scheduling

Skills

• Working knowledge of:

• Patient scheduling software.
• Patient registration & scheduling.
• Insurance verification and basic billing procedures.
• Data entry and database management.
• Office equipment including scanners fax machines and copiers.

• Understanding of:

• Customer service best practice in a healthcare setting

Principal Duties and Responsibilities

• Welcome patients families and visitors in a professional and courteous manner and verify the purpose of the visit.
• Answer telephone calls provide information screen and route telephone calls to the appropriate person or department.
• Schedule patient appointments.
• Coordinate communication with referring physicians and health-care facilities.
• Verify patient insurance eligibility and benefits and obtain required authorizations prior to patient visits.
• Perform the patient check-in process that includes:
  • Obtain verify and update patient demographic information including contact information.
  • Verify and update insurance information and benefit changes in the practice management system.
  • Ensure completion of the automated check-in process when applicable.
  • Ensure patients sign required patient check-in documents.
  • Ensure that signed patient documents are filed within the medical record.
  • Confirm that required authorizations are received and filed.
  • Collect co-payments deductibles co-insurance and any outstanding balances prior to the patient being seen by provider
  • Perform the patient check-out process that includes:
  • Scheduling follow-up appointments and diagnostic tests ordered during the visit.
  • Remind the patient of the importance to keep follow-up appointments and to complete ordered diagnostic tests.

• Collect payments including co-payments deductibles co-insurance and any outstanding balance amounts for any additional services that were rendered.
  • Provide receipts for all transactions
  • Perform end-of-day reconciliation process including balancing and reporting daily receipts as assigned.
  • Surgery Scheduling
  • Schedule surgical procedures pre-operative appointments and post-operative follow-ups.
  • Coordinate operating room availability with hospitals and surgery centers.
  • Communicate surgery dates preparation instructions and arrival times to patients.
  • Obtain and verify insurance authorizations and referrals prior to surgery.
  • Ensure all required documentation consents laboratory results and medical clearances are completed before the procedure date.
  • Maintain accurate patient records and update scheduling information in the electronic medical record (EMR) system.
  • Confirm patient demographics insurance coverage and contact information.
  • Collaborate with physicians clinical staff anesthesia teams and hospital personnel regarding scheduling needs or changes.
  • Reschedule procedures as necessary and notify all involved parties promptly.
  • Answer patient questions regarding surgical preparation insurance requirements and appointment details.
  • Perform administrative and general office functions including but not limited to copying filing faxing and data entry.

Benefits Package:

• 90% Employer Paid Employee Medical
• Dental
• Vision
• 100% Employer Paid STD & LTD
• Supplemental Insurance Options
• 15 Days PTO First Year
• 7 Paid Holidays
• 401k Plan and Amazing Work Environment

Equal Employment Opportunity Statement

Florida Pediatric Associates is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other characteristics protected by applicable federal state or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state law.

Required Experience:

IC

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