TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center tools.
Remote position, but candidate must reside in the Hampton Roads area
_ Duties _ :
Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers
Serve as expert user for contact center tools and software testing
Support new agent training, including coaching and nesting of new personnel
Coordinate with contact center supervisors on overall performance
Participate in quality assurance , in support of contact center supervisors
Other duties, as assigned
HS diploma (or equivalent) is required.
Customer service experience
Ability to use telephony tools and applications
Good verbal and written communication skills
Basis computer skills
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required
3 years of contact center experience (agent or higher)
...Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, Maryland) Venture Home is seeking a highly motivated Inside Sales Representative to join our remote sales team! This is not a customer service role, it is a sales position focused on outbound...
...Percentage: Up to 75% Copy and Paste to Apply: JOB SUMMARY This position carries out and achieves a sales plan assigned by the Sysco Specialty Meat Group (SSMG) company. This individual achieves maximum sales profitability, growth and account penetration with an...
Charlotte Tilbury is currently recruiting Freelance Makeup Artists to join the team. This position will be part of the Charlotte Tilbury Freelance Makeup Artist team. As a member of the Charlotte Tilbury Freelance Makeup Artist team you will need strong artistry, sales ...
...international language training company working with freelance teachers of 99+ languages in hundreds of cities worldwide. Founded in 20... ...&##128205; Position Details We are currently looking for a German Teacher for one of our clients in Lees Summit, United States....
Position OverviewPosition Description We are hiring a Senior Manager, Brand Marketing. The Senior Manager, Brand Marketing will be responsible for establishing a Company-wide brand identity to support our Mission and Values whilst ensuring the company's brand aligns and...