We are a fast-growing premium lifestyle brand launching a new warehouse operation in Downtown Los Angeles. This is a ground-floor opportunity to build and lead a fulfillment operation from day one. You will own everything from facility setup and team hiring to daily operations shipping over 7000 orders per month across DTC ecommerce and retail store replenishment channels.
This role is ideal for someone who thrives in high-growth environments has built or scaled warehouse operations before and wants to shape a team and process from scratch.
Stand up and launch a new 18000 sqft warehouse facility including layout design racking/shelving installation workstation setup and WMS configuration (ShipHero strongly preferred)
Hire train and manage a team of 78 full-time associates (pickers packers receiver replenishment) plus seasonal temps during peak periods
Own end-to-end fulfillment for DTC ecommerce orders (poly mailer and boxed shipments) and bulk transfer orders to retail stores (25 unit verification packing)
Manage carrier relationships and rate shopping across USPS UPS FedEx and Amazon Shipping to optimize cost and delivery speed
Drive continuous improvement in pick rates (target: 80 lines/hr DTC) pack rates (target: 29 orders/hr blended) and accuracy (target: 99.8%)
Build variable staffing models aligned to seasonal peaks including Summer Sale Back to School holiday (BFCM/Christmas) and product launches throughout the year
Oversee returns processing receiving/putaway of inbound purchase orders and inventory accuracy through cycle counts and bin replenishment
Manage operating budget and track cost-per-order metrics across DTC and Transfer channels
Implement SOPs safety protocols and quality control processes from the ground up
Report on KPIs weekly including orders shipped cost per order accuracy rate and on-time shipping percentage
5 years of warehouse or fulfillment management experience with at least 2 years in a leadership role
Proven experience setting up or significantly scaling a warehouse operation (not just maintaining one)
Hands-on WMS experience (ShipHero preferred; ShipStation ShipBob or similar accepted)
Strong understanding of DTC ecommerce fulfillment including batch picking rate shopping and carrier management
Experience managing retail/wholesale replenishment or B2B fulfillment alongside DTC
Ability to build staffing plans around variable demand including seasonal hiring and flexible scheduling
Familiarity with California labor regulations OSHA requirements and workplace safety standards
Comfort with data you can pull reports analyze cost-per-order trends and use metrics to drive decisions
Bilingual English/Spanish strongly preferred given the DTLA labor market
Experience in apparel or fashion fulfillment (understanding of SKU proliferation size/color matrix poly mailer vs. box decisions)
Track record with Amazon Shipping as a carrier
Experience standing up a new warehouse operation
Familiarity with Shopify order management and integrations
Base salary: $80000 $95000 annually depending on experience
Performance bonus tied to operational KPIs (accuracy cost per order on-time rate)
Health dental and vision insurance
Paid time off and company holidays
Employee discount on all products
Opportunity to build something from scratch at a brand in high-growth mode
This is a full-time on-site position based in our Downtown Los Angeles warehouse. Standard hours are Monday through Friday with occasional weekend availability required during peak seasons (November through January and major sale events).
To apply send your resume and a brief note on your warehouse build-out experience. We value practical experience over credentials tell us what youve built.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
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