Job Description

About The Role New York State - NYC Metro & Long Island Wren is seeking an experiences Installation Operations Manager to lead installation quality, customer satisfaction, and operational performance across New York State. This is a field-based role responsible for ensuring every customer receives a seamless, high-quality kitchen installation experience. This role requires regular travel throughout NYC, Long Island, and surrounding regions. Candidates should live within reasonable commuting distance of a Wren showroom. Occasional travel to neighboring states may be required for training and team meetings. What Wren Offers:

• $65,600 base salary
• On-target earnings up to $83,600 annually
• Monthly performance-based bonus tied to installation quality, customer satisfaction, and cost control metrics
• Company vehicle provided
• Health, dental, and vision insurance
• Paid time off and paid sick leave (in accordance with New York regulations)
• Fully paid training
• Clear opportunities for career progression

Full-time salaried role (typically Monday - Friday), with occasional evenings or weekends based on customer needs. Main Responsibilities: As an Installation Operations Manager, you will own installation execution across your assigned territory, ensuring quality, timeliness, and cost control while delivering an exceptional customer experience. Key responsibilities include:

• Overseeing installation quality and on-time completion across your region
• Conducting site visits to active installations to assess workmanship and installer performance
• Managing and coordinating subcontract installation partners to maintain consistent standards
• Acting as a regional escalation point for complex customer issues
• Partnering with central Installation Coordinators to ensure fit timelines are achieved
• Monitoring and controlling installation-related costs
• Collaborating with manufacturing and distribution teams to drive product and process improvements
• Supporting senior leadership with technical assessments and customer issue resolution

About You

You are an organized, customer-focused operations leader who thrives in a fast-moving field environment. You bring:

• Experience in field operations, installation management, or home services
• Proven ability to resolve complex customer issues
• Strong organizational skills and the ability to manage multiple installations at different stages
• Confidence working independently while collaborating cross-functionally
• Excellent communication and relationship-building skills

Industry experience in kitchens, cabinetry, remodeling, or related home improvement sectors is preferred but not required. Additional Requirements:

• Valid driver's license
• Willingness to travel throughout New York State
• Flexibility to support business needs during peak periods

About The Company

At Wren Kitchens we offer affordable luxury kitchens, proudly manufactured in the USA. We are more than just a kitchen manufacturer; we know that the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.

Our unprecedented growth in the USA means that we are actively seeking outstanding individuals to join our teams. If you're passionate about making a difference, and thrive in a collaborative environment, then Wren Kitchens is the place for you.

Don't miss out on this opportunity to be part of something extraordinary – join Wren Kitchens and shape your success!

Job Tags

Full time, Monday to Friday, Afternoon shift

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